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Available through the site-wide support widget, with further assistance available through this page.
How Can We Help?
Get in touch with the G2G support team if you need assistance, or find answers to common questions below.
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Get in Touch With G2G
Need help with your account, trading, funding, withdrawals, or G2G services? Contact our support team directly or send us a message using the form below.
[email protected] for help with your account, trading, funding, or withdrawals.
For general enquiries, use [email protected].
Frequently Asked Questions
How do I open a G2G Individual Account?
Select Open Account and complete the registration process through the G2G client portal. After registration, complete the required verification steps. Once verified, fund your account before accessing available markets.
What trading account is available with G2G?
G2G offers one public trading account: the Individual Account.
Review the Accounts page for current Individual Account conditions.
What markets can I trade with G2G?
G2G provides access to available instruments across Forex, Metals, Energies, Indices, Cryptocurrency, and Stock CFDs.
Instrument availability, trading conditions, specifications, and trading hours should be checked on the relevant Markets page before trading.
How can I fund and withdraw from my account?
You can fund and withdraw from your account using payment methods currently available through G2G. Available methods may depend on the currency, payment provider, and applicable requirements.
G2G does not currently charge deposit or withdrawal fees from its side. Banks, card issuers, payment providers, blockchain networks, or other third parties may apply their own fees.
Deposits and withdrawals are subject to applicable verification, KYC/AML, payment-provider, and security requirements. Additional requirements may apply depending on the payment method, transaction history, account status, or applicable compliance obligations.
How long do deposits and withdrawals take?
Processing times depend on the payment method, relevant provider, verification requirements, and other applicable requirements.
Review the current information for your available payment method or contact G2G Support if you need assistance with a specific transaction.
Where is G2G registered?
G2G GROUP LIMITED is incorporated in Saint Lucia under registration number 2024-00120.
Review the Regulation page for further information about the company’s registration and legal documentation.
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Contact the Support Team
Send the support team the details of your request and they will come back to you through your preferred channel.
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Clear trading conditions · MetaTrader 5 · WhatsApp support